S2E12: KPIs to Improve Patient Experience (ft. Erin Shipley, Cooper University Health Care)
Transcript:Jordan Cooper 0:03We’re here today with Erin Shipley from Cooper University Health care.Erin is the VP of Consumer experience.However, those who don’t know Cooper University Healthcare is an academic health system based in Camden, NJ, with 900 physicians and 663 beds.So there’s a number of different initiatives will be covering today in our conversation, all…
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